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Frequently asked questions

Products are stocked up on a regular basis.

If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!

Our customers' satisfaction is our number one priority.

We offer a full refund when the product is unused and a partial refund when the packaging can not be accounted for.

Please note that customers will be responsible for shipping costs.

Any returns must be in the original packaging with proof of purchase.

Products under warranty should be handled with care.

If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

ShopPay, Afterpay & Paypal are also available as secure and available payment gateways.

Orders are dispatched from the Gold Coast, Queensland.

All orders are dispatched within 48 hours from the Gold Coast, QLD (AEST). The below time frames are estimates only: 

Domestic
Australia: 1-4 business days

International
New Zealand: 4-6 business days 
North America: 6-13 business days
Western Europe: 6-13 business days
Asia & Pacific: 6-13 business days
Rest of World: 10-15 business days

Please contact us if your order has not been received within 14 business days (domestic) or 30 business days (interntional).